Shipping policy

Last updated: July 23, 2026

At Hevoas, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review this Shipping Policy before placing your order.

Company Introduction

This website is operated by Hevoas and serves customers within the United Kingdom only.

Orders may be shipped from our international fulfilment centres to provide a reliable delivery service and competitive prices.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.

Shipping cost: £0.00 per order
Applies to: All eligible UK delivery locations and order sizes.

Order Cut-Off Time

Our daily order cut-off time is 8:00 PM (UK time).

Orders placed after this time will be processed on the next business day.

Processing Time

Orders are processed within 1–3 business days, Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Time

After processing, standard delivery within the United Kingdom typically takes 5–8 business days.

Estimated total delivery time is therefore 6–11 business days.

Delivery times are estimates and may vary because of courier delays, weather conditions, regional delivery factors, high order volumes, or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active after receiving your dispatch confirmation.

Returns and Damages

If you are not satisfied with your order, or if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery:

Email: support@hevoas.com
Phone: +44 7450 622488

Return instructions will be provided after your request has been reviewed and approved. Please refer to our Refund & Return Policy for full details.

Important Notes

We are not responsible for courier delays caused by circumstances outside our control.
Customers are responsible for providing accurate and complete delivery information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect it from a pickup location, additional shipping or return charges may apply.
We currently ship to addresses within the United Kingdom only.

Customer Support Hours

Monday to Friday: 9:00 AM to 5:00 PM (UK time)
Saturday and Sunday: Closed