How can I contact Hevoas?

You can reach us by email at support@hevoas.com. Our customer support team is happy to assist with questions about orders, products, returns, or general enquiries.

Do you ship worldwide?

No, Hevoas currently ships within the United Kingdom only.

Where are products shipped from?

Our products are dispatched from our international fulfilment centres and delivered to customers across the United Kingdom.

Can I modify or cancel my order?

To help us process orders quickly, changes or cancellations should be requested within 12 hours of placing your order. After this time, changes may not be possible if your order is already being processed or dispatched. Once delivered, you may request a return in line with our Refund & Return Policy.

Which payment methods do you accept?

We accept the following secure payment methods:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Klarna
• Maestro
• Mastercard
• Shop Pay
• UnionPay
• Visa

All payments are processed securely through encrypted payment systems.

When will my order be processed?

Orders are processed Monday to Friday within 1–3 business days, excluding public holidays. Processing may take slightly longer during busy periods or promotions.

How long does delivery take?

Estimated delivery within the United Kingdom is typically 5–8 business days after processing. Delivery times may vary because of courier delays, high demand, or unforeseen circumstances.

What if I do not receive my order?

If your order has not arrived within 35 days of dispatch, please contact us at support@hevoas.com. We will investigate the delivery with the courier and provide an appropriate solution if the parcel is confirmed lost.

How can I return an item?

To start a return, email us at support@hevoas.com with your order number and reason for return. Please wait for approval and return instructions before sending an item back. For full details, please see our Refund & Return Policy.

What if my item is defective, incorrect, or damaged?

Please contact us as soon as possible and include:

• Your order number
• Clear photos of the item
• A short description of the issue

We will review your request and arrange a suitable solution, which may include a replacement or refund where applicable.

When will I receive my refund?

Approved refunds are issued to the original payment method used at checkout. Credit and debit card refunds are usually processed within 7 business days after the returned item is received or a cancellation is approved. Bank processing times may vary.

Security & Privacy

At Hevoas, your privacy and security are important to us. We use secure payment processing systems and handle personal information in accordance with applicable UK data protection laws, including the UK GDPR. Hevoas operates from London, United Kingdom.