Refund policy

At Hevoas, your satisfaction is important to us. This policy explains our return, refund, and cancellation terms in accordance with applicable United Kingdom consumer protection laws.

Returns

You may request a return within 30 days of delivery.

To initiate a return, please contact our customer support team at:

support@hevoas.com

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, incorrect, or not as described. In these cases, return shipping costs will be covered by us.

Exchanges

We accept exchanges where stock is available. Contact our customer support team if you would like to change your order. Please note that order changes should be requested before our daily cut-off time of 8:00 PM (UK time). Changes cannot be guaranteed once an order has been processed or dispatched.

Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable UK consumer protection laws.

Under UK consumer law, you may be entitled to a repair, replacement, or refund if a product is faulty, unsafe, not as described, or not of satisfactory quality.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return has been received and inspected, approved refunds are processed within 7 business days.

Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once your refund has been completed. Processing times may vary depending on your payment provider or bank.

Return Conditions

Items must be returned in their original packaging, including all accessories.

Products must be unused and in their original condition, except where inspection is reasonably required.

Items must be securely packaged to prevent damage during return shipping.

If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or depreciation deduction may apply where permitted by law.

Responsibility

We are not responsible for delays or damage that occur during return shipping.

Customers are encouraged to inspect their order within 24 hours of delivery and report any issues promptly.

Return Method

Returns are accepted by mail only.

Faulty, damaged, or incorrect items may qualify for return shipping reimbursement. For all other approved returns, return shipping costs are the customer’s responsibility.

Address Changes

If you need to update your delivery address, please contact us immediately at:

support@hevoas.com

While we will make every reasonable effort to update your details, changes cannot be guaranteed once an order has been processed.

Undeliverable Packages

If a package is returned because of an incorrect address, refusal of delivery, or failure to collect it from a pickup location, we may charge additional return and reshipping costs.

Important Address Notice

Our registered business address is not a return address. Returns sent without prior approval may not be received or processed.

All returns must be approved by our customer support team before sending any items.