Privacy policy

Last updated: July 23, 2026

Hevoas operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on how you use our Services, we may collect the following:

Contact details, including your name, billing address, delivery address, phone number, and email address.
Payment and transaction information, including payment method, payment confirmation, order details, items viewed or purchased, returns, exchanges, and cancellations.
Account information, including your username, password, preferences, and account settings, if you create an account.
Communications with us, including information you provide when contacting customer support.
Device information, including browser type, IP address, device identifiers, and network information.
Usage information, including how you browse, interact with, and use our website.
Cookie and similar technology data used to operate our website, remember preferences, analyse website performance, and improve our services.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or subscribe to marketing communications.
Automatically when you browse or use our website through cookies and similar technologies.
From service providers that help us process payments, fulfil orders, provide shipping, host our website, or support our business.
From advertising, analytics, and social media partners where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

Process payments, fulfil and deliver orders, and manage returns, exchanges, or cancellations.
Provide customer support and respond to your questions.
Create and manage your customer account.
Send order confirmations, delivery updates, account notices, and other service-related communications.
Improve our products, website, services, and customer experience.
Send marketing and promotional communications where you have agreed to receive them or where otherwise permitted by law.
Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity.
Comply with legal obligations and enforce our terms and policies.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

How We Share Personal Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

Shopify, which hosts and supports our online store.
Payment processing providers.
Fulfilment, shipping, and delivery partners.
Website hosting, IT, analytics, customer support, and security providers.
Marketing and advertising partners, where permitted by law.
Professional advisers, government authorities, or legal bodies where required by law.
A buyer or successor organisation in connection with a merger, sale, restructuring, or other business transaction.

We do not sell your personal information in exchange for money.

Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information to provide and improve its services. Information submitted through our store may be shared with Shopify and relevant service providers, including providers located outside the United Kingdom.

For more information, please review the Shopify Privacy Policy.

International Transfers

Some of our service providers may process personal information outside the United Kingdom. When this occurs, we take appropriate steps to ensure your information is protected in accordance with applicable UK data protection laws, including the use of recognised safeguards where required.

Cookies

We use cookies and similar technologies to help our website work properly, remember your preferences, understand website performance, and improve your shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website.

Data Retention and Security

We keep your personal information only for as long as necessary to provide our Services, fulfil orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and organisational measures to protect your personal information. However, no online system or method of transmission can be guaranteed to be completely secure.

Your Rights

Under applicable UK data protection laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain uses of your personal information, including direct marketing.
Request a portable copy of certain personal information.
Withdraw consent where we rely on your consent to process your information.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

You may also have the right to complain to the UK Information Commissioner’s Office if you believe your privacy rights have been affected. More information is available at ico.org.uk.

Third-Party Websites

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. Please review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or business operations. Updates will be posted on this page with a revised “Last updated” date.